Store Policy

PLEASE READ THOROUGHLY to avoid any unneeded complications that may result in a less than satisfying final result and experience when visiting WE Luxe Collection we want all of our clients to be satisfied with our services. Please be assured that we will do everything possible to minimize any unnecessary delays in completing orders.

  • Please ensure that your billing and shipping addresses are the same.

  • The billing address given must match the card used at checkout.

  • If these addresses do not match, your order will be canceled and the card will be rejected.

Processing and Shipping:
How long does processing and shipping take?
  • Processing for custom wigs takes approximately 7-10 business days.
  • Processing for bundles, closures, and uncustomized / pre-made takes approximately 3-5 business days.
  • We process orders Monday through Friday. Orders are shipped via FedEx, USPS, or UPS with signature confirmation. We do not ship to APO or PO boxes.
  • Delivery time is 3-5 business days dependent upon your location. Express shipping is an option and takes 1-3 business days after processing.
  • Please note, if there is a holiday or inclement weather, your package may be delayed. 
Tracking Order:
Where do I find my tracking number?
  • After submitting your order a tracking number will automatically be sent to your email address. Please allow 24 hours for tracking numbers to appear in email address. 
  • All orders can also be tracked on our website at the bottom of our home page under "Track My Order." If your tracking number is not delivered please email us at with your order number immediately.
Exchanges and Returns:
Can I exchange my order and/or return my order?
  • Due to the nature of the product and ensuring sanitary precautions, all sales are FINAL!
  • Please be sure to double check your order thoroughly prior to submitting your order. Please note, orders are processed immediately after purchase. Feel free to contact us via email at if any adjustments are required within 2 hours of submitting order. 
  • Returns and/or exchanges can only be made under the condition of an error made by Liz P Collection. 
  • WE Luxe Collection will NOT accept defective wigs that have a cut lace, once lace is cut adjustments can NOT be made and sale is completely final.
  • Please contact us within 48 hours if you encounter an issue with your product using our email address We are here to serve all of our clients, and will ensure to respond to your email within 24 hours.
  • Please feel free to email us anytime at We will respond to your email within 24 hours.
Fraud and Charge Backs:
  • WE Luxe Collection is not liable for lost and/or stolen packages, once package is shipped client is held liable for order. If a package is not delivered to a client, WE Luxe Collection will not provide a refund to client.
  • WE Luxe Collection wants all of our customers to have the greatest delivery experience possible, thus we are not responsible for any lost or stolen products. If there are any problems with delivery, we can help consumers contact the courier. Clients may also contact the courier using their tracking number to file a claim.
How do I contact you?
  • Please feel free to email us anytime at We will respond to your email within 24 hours.
The carrier lost my package, what do I do?
  • WE Luxe Collection LLC is not responsible for packages lost or stolen during shipment. If there is an issue, please contact the carrier with your tracking number to file a claim. All packages are sent with signature confirmation. We cannot and are unable to file a claim for an item that was sent to you in your name.
I’m having trouble placing an order, can you help me?
  • Yes, clients have the option to send a message through our website or send an email directly to for assistance, with a respond time of up to 24 hours.